Refund and Returns Policy

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Astro Jyoti Ray of Light (hereinafter referred to as “Astro Jyoti Ray of Light” or “Company” or “we” or “us” or “our”) is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order. Please note that our  refund policy lasts 07 (seven) days (‘Permissible Return Time’) after the purchase. You are required to inform us of your decision to return the product in the Permissible Return Time by approaching us on contact@astrojyotirayoflight.com. For refund on the returned product please check the section on refund below. If the Permissible Return Time has lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

Note : To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The Company reserves the right to negate a return claim if the product returned is damaged and/or any other conditions mentioned herein above are not met. 

Non – Returnable Items/Services :- 

Several types of goods are exempt from being returned. Perishable goods including but not limited to food items, astro magazines and others cannot be returned. Please note that due to the intrinsic nature of the products we sell on the website and the likelihood of these products being exchanged with fake/low quality counter products, we cannot accept any return requests for such products.  Please note personalized rings/jewellery/bracelets or any kind of wearable made with specific fitting size for a person cannot be returned. We request you to kindly check the website and or contact customer support to enquire about the returnability of the product. 

Additional non-returnable items:

• Gift      cards
• Downloadable      software products

Some health reports and personal kundali, Lal Kitab Reports, Fortune Report, Baby Name Report, Personalized Couple Kundli Matching, Premium Personalised Kundali and Kaal Sarp and Manglik Dosh Report – Note – No refund shall be processed for the reason that in-correct information or data has been provided by you. 

Return Process :- 

We do not accept Return of any product or services

Refunds (if applicable) :- 

We do not accept Refund of any product or services

Sale items (if applicable) :- 

All items marked as “Sale” or purchased at a discounted price are final sale. These items are not eligible for return, exchange, or refund under any circumstances. By completing the purchase of a sale item, you acknowledge and agree that the sale is final. 

Exchanges (if applicable) :- 

We do not accept Exchange of any product or services

Shipping Policy :- 

Astro Jyoti Ray of Light offers free shipping on all orders within India. We deliver through safe & fast courier services including but not limited to DTDC, Blue dart etc. We use Indian Postal service for remote/rural areas where the courier companies have no service. International Shipping – International shipping i.e. outside India is charged as applicable. All shipments are sent through reliable courier service providers including but not limited to FedEx, UPS & DHL etc. All our Shipments are insured. The Insurance cost is included in our shipping cost and you do not need to pay anything extra. 

Dispatch Time  :-  

The time required to prepare your order for dispatch depends on whether the item needs to be studded into jewelry or certified by a laboratory of your choice, in addition to the certification provided by our reputed laboratory. Typically, the process of studding a gemstone into a jewelry piece takes approximately 4-5 days. However, loose gemstones or ready-made items are generally dispatched within the same day to 2 days from the date of order.

Notwithstanding anything to the contrary in the above, the timelines mentioned may be subject to change due to factors beyond our control, including but not limited to shipping delays, customs processing, or unforeseen circumstances. We do not guarantee the specified timelines in such cases and will make reasonable efforts to fulfill orders as promptly as possible.

Order/Shipment Tracking :- 

You can track your order through  the Tracking ID provided by us on the email address provided by you, as soon as the order is dispatched from our end. In case of queries/doubts/clarifications please contact us at contact@astrojyotirayoflight.com 

Delivery Time :-

Delivery within Metro Cities in India typically takes 2 to 3 days from the date of dispatch. For other regions within India, delivery may take 3 to 7 days from the date of dispatch. International orders are generally delivered within 35 to 40 days by our shipping partners. Please note that these timeframes are estimates and may vary based on factors such as location, customs clearance, and other circumstances beyond our control.

International Shipping policies :-

For orders placed from outside India, delivery is typically expected to take 30 to 35 days from the date of dispatch. In the event of any issues that prevent successful delivery, we will process a refund to the original payment method within 40 to 45 days from the date the issue is identified. This refund policy applies exclusively to international orders.

We currently offer delivery to over 150 countries worldwide.

Please note that these timeframes are estimates and may vary based on factors such as location, customs clearance, and other circumstances beyond our control.

Refund policies in International orders (outside India ) :- 

We do not accept Refund of any product or services